Q&A
What Doxia is
- A document-first assistant that answers questions from approved sources
- A platform that progresses from answers → workflows → qualification → generation
- A way to reduce repetitive questions with consistent, cited responses
What Doxia isn’t
- Not a general “internet chatbot”
- Not autonomous decision-making
- Not a substitute for legal/financial/professional advice
Best practice & differentiation
| Area | Doxia best practice | Typical chatbot risk |
|---|---|---|
| Source of truth | Only approved documents (PDFs, links) | Mixed sources or “best guess” answers |
| Trust | Citations + clear uncertainty when info is missing | Confident tone without verification |
| Guardrails | Escalate to forms/tickets for sensitive cases | No handoff; users get stuck |
| Progression | Lifecycle: Chat → Guide → Intake → Qualify → Generate | One-off Q&A with no workflow value |
Common questions
How do we keep documents updated?
Upload updated PDFs as changes occur (monthly/quarterly). For larger orgs, we can set a structured update process.
Can it access a portal behind login?
Best practice is exporting approved docs and uploading them. This avoids brittle scraping and keeps sources auditable.
Does it answer from the internet?
Doxia deployments are configured to answer from the approved documents you provide.
What if it can’t find an answer?
We configure responses to say so and provide an escalation link (request form or email).